1. Order Processing

Orders are generally processed after payment has been successfully received and the order information has been confirmed.

Processing time may vary depending on product availability, order volume, holidays, weekends, promotional periods, inventory conditions, and other operational factors.

2. Estimated Delivery Time

Delivery time depends on the destination, shipping method, carrier network, processing time, seasonal demand, and other factors.

Any estimated delivery timeframe displayed during checkout or on the website is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

3. Shipping Destinations

Shipping availability depends on the destination and the shipping services available for the applicable order.

Some regions, addresses, remote locations, military addresses, restricted delivery zones, or other destinations may have limited shipping options or may not be serviceable.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Recipient name
• Street address
• Apartment, suite, or unit number when applicable
• City and state or region
• Postal or ZIP code
• Country
• Phone number when requested

Incorrect or incomplete information may result in delivery delays, failed delivery, additional shipping charges, or package return.

5. Tracking Information

Where tracking is available, tracking information may be provided after an order has been shipped and the carrier has registered the package in its system.

Tracking information may not update immediately after shipment. Carrier systems can require additional time to scan and process a package.

6. Shipping Delays

Although we work to support timely fulfillment, delivery delays can occur for reasons outside our direct control.

• Severe weather
• Carrier network congestion
• Peak shopping periods
• Public holidays
• Transportation disruptions
• Customs processing
• Incorrect or incomplete addresses
• Remote-area delivery limitations
• Unexpected logistical events

If tracking shows movement, we recommend allowing the carrier additional time to complete delivery.

7. Lost or Missing Packages

If a package is marked as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or other appropriate parties.

You may also contact the shipping carrier using the available tracking information.

If the package remains missing, contact yybdyyds™ customer service with your order number and relevant delivery information so we can review the issue.

8. Damaged Packages

If your package appears damaged when delivered, please document the condition of the package and product as soon as reasonably possible.

Contact customer service and provide:

• Order number
• Description of the issue
• Photos of the outer packaging
• Photos of the product and visible damage
• Any relevant shipping information

This information can help us assess the situation and determine the appropriate next step.

9. Incorrect Items

If you receive an item that does not match your order, please contact us before returning the product.

Our customer service team will review the order information and provide instructions based on the circumstances.

10. Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect address, failed delivery attempts, refusal, inability to access the delivery location, carrier restrictions, or other circumstances.

If an order is returned to us, contact customer service so we can review the available options.

Additional shipping costs may apply in certain circumstances, particularly where a package must be reshipped because of incorrect or incomplete customer-provided information.

11. Shipping Costs

Applicable shipping charges, if any, may be displayed during the checkout process before an order is submitted.

Shipping costs can depend on destination, order characteristics, shipping method, promotional offers, and other factors.

12. Multiple-Item Orders

If an order contains multiple products, items may be shipped together or separately depending on inventory, fulfillment arrangements, packaging requirements, and logistics.

When products are shipped separately, customers may receive multiple tracking numbers or delivery notifications.

13. Customs & International Shipments

For applicable international shipments, packages may be subject to customs inspection, import procedures, duties, taxes, or other destination-country requirements.

Customs processing times are outside our direct control and may affect the final delivery timeframe.

Customers are responsible for complying with applicable import requirements and for any applicable charges imposed by local authorities or service providers unless otherwise stated at checkout.

14. Delivery Confirmation

A shipping carrier's delivery scan may be treated as evidence that a package has been delivered to the shipping address or delivery location recorded by the carrier.

If you believe a package was incorrectly marked as delivered, please contact the carrier and yybdyyds™ customer service promptly.

15. Changes After Shipment

Once a package has entered the carrier's network, requests to change the delivery address, redirect the package, or modify delivery instructions may be limited.

Such requests may also be subject to carrier policies or additional charges.

16. Customer Responsibility

Customers should monitor their order information and tracking details when available and remain attentive to delivery notifications.

17. Shipping & Returns

Shipping information and return eligibility are separate matters. Receiving a package does not automatically determine whether a product qualifies for return or refund.

Please review our Return & Refund Policy for requirements concerning eligible returns, damaged products, refunds, and related procedures.

18. Contact Our Shipping Team

If you have questions about an order, shipment, tracking information, delivery issue, or shipping address, please contact yybdyyds™.