Contact Us
We’re Here To Help
Have a question about a picnic mat, an order, shipping, returns, or anything else about your yybdyyds™ shopping experience? Our customer support team is happy to help.
Let’s Make Your Shopping Experience Easy
Whether you are preparing for a weekend picnic, planning a beach day, looking for a portable outdoor mat, or simply need help with an existing order, please reach out to us.
We aim to provide clear, friendly, and practical assistance.
Get In Touch
Email Support
For general questions, product information, order assistance, shipping inquiries, and after-sales support.
Phone Support
For customer service inquiries and assistance related to your shopping experience.
18218651052
Business Hours
Our customer service team is available every day during our regular support hours.
8:00 AM–10:00 PM Daily
Customer Support Email
When contacting us about an existing order, including your order number in your message can help us locate your purchase and respond more efficiently.
How We Can Help
Product Information
Questions about dimensions, materials, folding design, portability, cleaning, storage, or other product features.
Order Questions
Help with order details, confirmation information, product quantities, or other purchase-related questions.
Shipping Questions
Questions about processing, delivery estimates, tracking, shipping addresses, or delivery issues.
Returns & Refunds
Assistance with eligible returns, refunds, replacements, or other after-sales matters.
Product Care
Guidance regarding general cleaning, folding, storage, and appropriate use of your picnic mat.
General Assistance
If your question does not fit one of these categories, simply contact us and we will direct your request appropriately.
Before You Contact Us
For order-related questions, please have the following information available when possible:
- Order number
- Name used when placing the order
- Email address associated with the order
- Product name or description
- A clear description of the issue or question
- Photos when they are relevant to a product issue
Providing complete information can help us understand your request more quickly and provide a more useful response.
If you receive a damaged, defective, incorrect, or otherwise unexpected item, please contact us before returning the product. Where appropriate, photos or other information may be requested so that we can review the situation.
Questions About Picnic Mats?
We understand that choosing an outdoor mat can involve several practical considerations. Depending on the specific product, you may want to check its dimensions, folding method, material, surface, weight, portability, care instructions, and intended environment.
If you cannot find the information you need on a product page, please contact us before purchasing and we will do our best to assist.
Order Assistance
If you have already placed an order and need assistance, please email our customer service team at service@yybdyyds.com .
Please avoid sending complete payment card numbers, passwords, security codes, or other highly sensitive credentials by email.
We’re Happy To Hear From You
Your questions and feedback help us improve the yybdyyds™ shopping experience. Whether you are a first-time visitor or an existing customer, you are welcome to contact us.
Response Expectations
We aim to respond to customer inquiries as promptly as reasonably possible during our stated business hours.
Response times may occasionally vary depending on inquiry volume, weekends, holidays, technical circumstances, or the complexity of the request.
For urgent order matters, please provide your order number and a concise description of the issue so our team can review it efficiently.
Our Customer Care Approach
Clear
We aim to provide understandable information without unnecessary complexity.
Helpful
We focus on practical solutions that address the customer's actual question or concern.
Customer-Focused
We value every customer interaction and use feedback to improve our products and service experience.
Business Address
Our business information and registered business address are provided below for customer reference and correspondence purposes.
Office 2, 13/F, Building 2, Xizheng International Academic Exchange Center, No. 211 Baosheng Avenue, Huixing Subdistrict, Liangjiang New Area, Chongqing, China
Contact yybdyyds™
Email: service@yybdyyds.com
Phone: 18218651052
Hours: 8:00 AM–10:00 PM Daily
We look forward to hearing from you and helping make your yybdyyds™ experience as smooth and enjoyable as possible.
Company Information
Brand Name:
yybdyyds™
Product Category:
Picnic Mats
Legal Company Name:
Chongqing Wenshuojun Information Technology Co., Ltd.
Owner:
Wan Tongjun
Website:
yybdyyds.com
Customer Support Email:
service@yybdyyds.com
Customer Support Phone:
18218651052
Business Address:
Office 2, 13/F, Building 2, Xizheng International Academic Exchange
Center, No. 211 Baosheng Avenue, Huixing Subdistrict, Liangjiang New
Area, Chongqing, China
Customer Service Hours:
8:00 AM–10:00 PM Daily